Privacy

sinemill.com, operated by Mlýn JUDr. L. Radimský, spol. s r.o. (the “Company,” “we,” or “us”), is committed to protecting your personal information and providing a secure online experience in compliance with the General Data Protection Regulation (GDPR) and applicable Czech data protection laws.

Information Collection

We collect and process data necessary to provide you with our audio plugins and services:

Account Creation: We collect your name, email address, and password to manage your license and account.

Purchases: We collect your email address, billing address, and payment details (processed securely via third-party gateways) for order fulfillment and tax compliance.

Technical Data: We may collect hardware identifiers (Machine ID) solely for the purpose of software license activation and anti-piracy measures.

Cookies: We use cookies to enhance your browsing experience and manage your shopping cart.

Legal Basis for Processing

We process your data based on the following legal grounds:

Performance of a Contract: To deliver the software licenses you purchase.

Legal Obligation: To comply with Czech accounting and tax regulations (e.g., VAT reporting).

Legitimate Interests: To ensure the security of our store and prevent unauthorized use of our software.

Information Usage

Account Management: To provide access to your plugin installers and device activations.

Communication: To send order confirmations, critical software updates, and—only with your explicit consent—marketing newsletters.

Functionality: To personalize your experience and improve website performance.

Information Sharing

We do not sell your data. We share necessary information only with trusted third parties:

Payment Processors: To securely handle transactions.

Legal Authorities: If required by Czech law or to protect our intellectual property rights.

Data Subject Rights

Under the GDPR, you have the following rights:

Access & Rectification: The right to see and correct your data.

Erasure (“Right to be Forgotten”): The right to request deletion of your data (subject to tax law retention requirements).

Portability: The right to receive your data in a machine-readable format.

To exercise these rights, please contact us at support@sinemill.com

Data Retention

We retain personal data for as long as your account is active to provide license recovery. Specific billing data is retained for 10 years as required by Czech accounting and VAT legislation.

Security

We implement industry-standard organizational and technical measures (including SSL encryption) to protect your information. While we strive for absolute security, please note that no transmission over the internet is 100% secure.

International Transfers

As a Czech company, your data is primarily processed within the EEA. If any third-party service transfers data outside the EEA, we ensure they provide adequate protection levels as mandated by the European Commission.

Contact Information:
For questions regarding your privacy, contact:
Mlýn JUDr. L. Radimský, spol. s r.o.
Email: contact@sinemill.com
Registered in the Czech Republic.

Changes to this Policy:
We may update this policy periodically. We will post any changes on this page and update the date shown at the top. Where a change materially affects how we handle your data, we will tell you directly.

Data controller

Mlýn JUDr. L. Radimský, spol. s r.o., Za Šmatlíkem 990, Šeberov, 149 00 Prague, Czech Republic, IČO 45243263, VAT CZ45243263. This company is the controller responsible for the personal data described on this page.

Right to lodge a complaint

If you believe your personal data has been handled unlawfully, you have the right to lodge a complaint with a supervisory authority. In the Czech Republic this is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7, uoou.cz. If you are in the EU or UK, you may also complain to the authority where you live or work.

Cookies and analytics

Essential cookies keep your session, cart and consent choice working; they are set without consent because the site cannot function without them. With your consent we also use Google Analytics 4 to understand how the site is used. Analytics cookies (_ga and _ga_*) last up to two years, and Google Ireland Limited acts as our analytics provider, with data transferred to Google LLC in the United States under the European Commission's adequacy decision for the EU–US Data Privacy Framework.

You can change or withdraw your choice at any time using the "cookies" link in the site footer. Withdrawing consent is as easy as giving it, and it does not affect the lawfulness of processing carried out beforehand.

Who we share data with

We do not sell your data. We share it only with providers who process it on our behalf:

• Payment providers (Stripe and PayPal) — to take payment. They act as independent controllers for their own fraud-prevention and regulatory purposes.
• Google Ireland Limited — website analytics, only with your consent.
• Anthropic — when you email our support address, the recent messages in your support thread may be sent to Anthropic's Claude API so we can draft a reply. Drafts are always reviewed by a person before anything is sent to you; no reply is generated and sent automatically.
• VATComply — if you enter a business VAT number at checkout, that number is sent to the EU VIES service to be verified. Where VIES cannot be reached from our server directly, the check is relayed through vatcomply.com. Only the VAT number is sent; no other order or personal data accompanies it.
• Our hosting and email providers — to run the site and deliver messages.
• Public authorities — where we are legally required to disclose.

Your further rights

In addition to access, rectification, erasure and portability, you have the right to object to processing carried out on the basis of our legitimate interests, the right to request restriction of processing, and the right to withdraw any consent you have given — including for the newsletter and for analytics — at any time and without giving a reason. Withdrawal does not affect the lawfulness of processing that took place before you withdrew.